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Managed IT & Support Services

Overview

Harmony Global Technologies provides comprehensive managed IT services to ensure that your business systems remain secure, efficient, and always available. We deliver proactive monitoring, 24/7 helpdesk, and strategic IT support designed to align technology with your business objectives. 

Service Component

1.IT Helpdesk & Remote Support 2.On-site IT Support3.System Monitoring & Management 4.Network & Endpoint Management 5.IT Asset & License Management6.IT Strategy & Advisory

1.IT Helpdesk & Remote Support

  • 24/7 technical assistance
  • Tiered ticket escalation and resolution
  • SLA-based response time and issue resolution

2.On-site IT Support

  • Scheduled and emergency field visits
  • Hardware diagnostics and replacements
  • User training and workstation setup

3.System Monitoring & Management

  • Real-time performance tracking
  • Patch management and system updates
  • Preventive maintenance routines

4.Network & Endpoint Management

  • Firewall and router configurations
  • Endpoint antivirus and encryption
  • User access control and policy enforcement

5.IT Asset & License Management

  • Inventory tracking and license audits
  • Asset lifecycle management
  • Procurement planning and budgeting

6.IT Strategy & Advisory

  • Annual IT audits and reporting
  • Technology road mapping
  • Business continuity planning


Key Features

  • Helpdesk & Remote Support – Immediate assistance for technical issues
  • On-Site Support – Emergency call-outs for critical infrastructure failures
  • Network Monitoring – Real-time tracking of servers, workstations, and cloud systems
  • Patch Management – Automated security updates for all endpoints
  • Disaster Recovery – Secure backups and rapid restoration in case of data loss
  • IT Asset Management – Tracking and optimization of hardware/software licenses
Get Expert IT Support
  • Reduced operational downtime
  • Predictable IT costs
  • Enhanced end-user experience
  • Increased cybersecurity posture

  • Proactive Maintenance – Prevent issues before they disrupt operations
  • Scalable Solutions – Grow your IT infrastructure as your business expands
  • Cost-Effective – Reduce long-term IT expenses with optimized systems